1. Booking Deposits and Payments

1.1 Booking Deposits

To secure your photography session or event date, we require a non-refundable booking deposit. This deposit is typically 30% of the total service fee, though specific amounts may be outlined in your individual service agreement.

Your booking date is not confirmed until we receive both:

• The booking deposit payment
• A signed service agreement or contract

1.2 Balance Payments

The remaining balance for your photography services is due according to the schedule specified in your service agreement. Typically:

• For weddings and events: Full payment is due 14 days prior to the event date
• For portrait sessions: Full payment is due on or before the day of the session
• For commercial photography: Payment schedules will be outlined in your custom agreement

Failure to make payments according to the agreed schedule may result in cancellation of your booking without refund of the deposit.

2. Cancellation and Refund Conditions

2.1 Client Cancellations

If you need to cancel your booking, the following terms apply:

For Wedding Photography:

• Cancellation more than 6 months before the event: Booking deposit is non-refundable, but any additional payments made will be refunded.
• Cancellation 3-6 months before the event: Booking deposit is non-refundable, and 50% of any additional payments made will be refunded.
• Cancellation less than 3 months before the event: No refund will be provided.

For Portrait Sessions and Other Photography Services:

• Cancellation more than 14 days before the session: Booking deposit is non-refundable, but any additional payments made will be refunded.
• Cancellation 7-14 days before the session: Booking deposit is non-refundable, and 50% of any additional payments made will be refunded.
• Cancellation less than 7 days before the session: No refund will be provided.

2.2 Rescheduling

We understand that circumstances may require you to reschedule your photography session or event. Our rescheduling policy is as follows:

• Rescheduling more than 30 days before the session/event: Your deposit can be transferred to a new date, subject to our availability, at no additional cost.
• Rescheduling 14-30 days before the session/event: Your deposit can be transferred to a new date, subject to our availability, with a £50 rescheduling fee.
• Rescheduling less than 14 days before the session/event: Your deposit can be transferred to a new date, subject to our availability, with a £100 rescheduling fee.

Rescheduling must occur within 6 months of the original date to retain your deposit. After 6 months, the original deposit will be forfeited, and a new booking deposit will be required.

2.3 Weather-Related Cancellations

For outdoor sessions that need to be rescheduled due to inclement weather (as determined by the photographer):

• No additional fee will be charged for rescheduling
• We will work with you to find a suitable alternative date
• If no suitable date can be found within 3 months, you may receive a refund of any payments made, minus the non-refundable deposit

3. Photographer Cancellation

In the rare event that SharedNexus Photography needs to cancel a booking due to illness, emergency, or other unforeseen circumstances:

• We will make every effort to find a suitable replacement photographer of similar style and experience
• If no replacement is available and we must cancel, you will receive a full refund of all payments made, including the deposit
• In the case of partial completion of services, a pro-rated refund will be provided for the uncompleted portion

While we will make every reasonable effort to fulfill our commitment, we cannot be held liable for circumstances beyond our control that prevent us from completing the photography services. These may include but are not limited to natural disasters, severe weather conditions, medical emergencies, or equipment failure.

4. Product Orders and Digital Files

4.1 Physical Products

For physical products such as albums, prints, or other merchandise:

• All sales are final once production has begun
• If you are unsatisfied with the quality of a product, you must notify us within 7 days of receiving the item
• Defective products will be replaced at no additional cost
• Custom-designed products (such as albums) require your approval before production; once approved, changes may incur additional fees

4.2 Digital Files

For digital files:

• Digital downloads are non-refundable once the download link has been accessed
• If you encounter technical issues with your digital files within 30 days of delivery, we will address these issues at no additional cost

5. Client Dissatisfaction

Your satisfaction is important to us. If you are dissatisfied with the quality of our photography services:

• You must notify us in writing within 14 days of receiving your images
• Your concerns should be specific and detailed to help us understand the issue
• We will work with you to address your concerns, which may include additional editing, reshoot (if possible), or partial refund, as appropriate to the situation

Please note that photography is a creative art, and stylistic preferences (such as editing style, composition choices, etc.) that were consistent with our portfolio at the time of booking are not grounds for refunds.

6. Refund Processing

When a refund is approved:

• Refunds will be processed using the original payment method when possible
• Processing time for refunds is typically 7-14 business days, depending on your payment provider
• For payments made by bank transfer, we will require your banking details to process the refund

7. How to Request a Refund

To request a refund or discuss cancellation options:

1. Contact us by email at [email protected] with the subject line "Refund Request"
2. Include your name, booking date, and the reason for your refund request
3. Provide any relevant documentation or information to support your request
4. We will respond to your request within 3 business days

8. Special Circumstances

We understand that exceptional circumstances beyond anyone's control may sometimes arise. In cases of serious illness, bereavement, or other significant life events, we may, at our discretion, offer more flexible refund terms or rescheduling options than outlined in this policy. Such exceptions are considered on a case-by-case basis and may require documentation.

9. Gift Certificates

For gift certificates or pre-paid photography sessions:

• Gift certificates are non-refundable but are transferable to another person
• Gift certificates are valid for 12 months from the date of purchase unless otherwise specified
• Expired gift certificates may be honored at our discretion, potentially with an additional fee

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review our Refund Policy periodically. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

11. Contact Information

If you have any questions about our Refund Policy, please contact us:

• By email: [email protected]
• By phone: +44 054 619 7170
• By mail: Studio 58o Karl Tunnel, New Lucy, CA28 6HA, United Kingdom